Backer Help Center

Assist backers with common questions and concerns.

How to Change my Shipping Address

Change Shipping Address Only: If your address has changed since you last completed your survey, you may be able to update the address yourself. When your survey is already completed, your survey link…
Updated 5 years ago by Cristina Mihalik

Check the Shipping Status of My Pledge

We understand that you'd like to find out when you should expect your shipment. Here at Crowd Ox, our involvement is limited to the survey software. Since we are not involved in the production or shi…
Updated 5 years ago by Cristina Mihalik

Pre-Order/Late-Backer: How to Pledge

Interested in backing a project as a pre-order/late-backer pledge? Submit your name and email within the project's pre-order/late-backer page to start your pledge. The order isn't finalized until you…
Updated 5 years ago by Cristina Mihalik

Pre-Order/Late-Backer: Project Updates

Keeping up with the project's production and shipping status is a big part of backing a crowdfunding campaign. When backing as a pre-order/late-backer, it's important to know where to find updates ab…
Updated 5 years ago by Cristina Mihalik

Pre-Order/Late-Backer: How to Reach the Project

As a pre-order/late-backer you may not have access to the project through Kickstarter or Indiegogo. However, you can still reach the project via email if you have questions about the project and ship…
Updated 5 years ago by Cristina Mihalik

Backer Portal

Learn More About the Backer Portal. We are excited to announce a new feature just for the Backers! To help with keeping your projects and surveys organized, you can now access your surveys through th…
Updated 4 years ago by Cristina Mihalik

How to Create a Backer Portal Account

Creating a login to the Backer Portal will give you access to all of your project surveys (associated with the same email address) in one location. As a backer you may be sent order confirmation emai…
Updated 5 years ago by Cristina Mihalik

How To Login To Your Backer Portal Account

1) Click here to access the Backer Portal Log In page. You can also access the log in page by clicking (1) Login from the Crowd Ox homepage. Under Backer select (2) Portal. 2) Enter your credentials.…
Updated 5 years ago by Cristina Mihalik

How to Access Your Surveys

Project surveys are sent via email when the surveys have been launched. You can also access your surveys through the Backer portal. How to Access Your Surveys: 1) Login to your Backer Portal account…
Updated 4 years ago by Cristina Mihalik

Accessing Digital Rewards

If your order includes a digital product that has been distrubted through our system via email, you can access your digital rewards through the Backer Portal. Click here if you need to create a Backe…
Updated 5 years ago by Cristina Mihalik

Reset Backer Portal Password

How to Reset your Backer Login Password: 1) Access the Backer Portal Log In page here. You can also access the Backer Portal Log In by clicking Login at the top of the Crowdox homepage. 2) Click 'For…
Updated 5 years ago by Cristina Mihalik

My Email Isn't Recognized

Have you tried to log into the Backer Portal but your email address isn't recognized? If your email isn't recognized either you haven't created a backer login yet, or your backer login is associated…
Updated 5 years ago by Cristina Mihalik
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