Products & Extras

Help with creating and managing the products and extras.

Creating Products

If you plan to provide physical or digital products through reward levels or sold as extras, you will need to create individual products for each item. Here are the steps to create a product: 1. Clic…
Updated 4 years ago by Cristina Mihalik

What is a SKU?

SKU stands for stock-keeping unit which is a unique identifier that represents each available product in your campaign. Using a SKU is helpful during fulfillment to ensure backers receive the right p…
Updated 5 years ago by Cristina Mihalik

How to Add Images to a Product

Adding images to a product is the best way to empower backers to explore a products details. This is particularly important when the backers have multiple variations to choose from during the survey.…
Updated 5 years ago by Cristina Mihalik

How to Assign a Product Weight

When using weight-based shipping, the cost of shipping depends on the total weight of the products in the order and the destination. To accurately charge shipping it is important to create a product…
Updated 5 years ago by Cristina Mihalik

Global Extras vs. Custom Extras

Global Extras are the extra products that all backers have access to purchase in the Extras section of the survey. Custom Extras are needed if certain reward levels were offered different products or…
Updated 5 years ago by Cristina Mihalik

How to Add Products to Extras

If you would like to sell products as extras (add-ons) during the survey, you'll need to map the products to the Extras section of the survey. Any products that you plan to sell as Extras during the…
Updated 4 years ago by Cristina Mihalik

Creating a Product Bundle

Bundles are commonly used when offering a number of products as a package or bundle deal as an Extra. Essentially, product bundles allow you to combine multiple SKUs into one product. The SKUs are in…
Updated 5 years ago by Cristina Mihalik

How to Offer a Product Bundle as an Extra

Product bundles allow you to sell multiple SKUs together as one item in the Extras section of your survey. Click here for help with how to create a product bundle. Below are steps on how to add the p…
Updated 5 years ago by Cristina Mihalik

Creating a Product Choice

If you need to ask backers to select a choice between multiple products, including upgraded versions of products, you can create a Product Choice. Note: Product choices are similar to - but not the s…
Updated 5 years ago by John Bell

How to Manually Lock and Unlock a Product

Locking individual products is sometimes needed when you want to prevent a backer from changing a specific product within their order. Please keep in mind, once all of the extras are locked the entir…
Updated 4 years ago by Cristina Mihalik
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